Policies
Shipping.
Processing time
Orders are packed and handed to the carrier within 1 to 3 business days of the order being placed. Business days do not include weekends or US federal holidays. Orders placed after 12:00 PM {{BUSINESS_TIMEZONE}} are counted from the next business day.
Where we ship
We ship within the United States only. That includes all 50 states, US territories, and APO, FPO, and DPO addresses. If we open international shipping later, this page will say so first.
Methods and delivery estimates
Standard orders ship USPS Ground Advantage, which the Postal Service delivers in 2 to 5 business days after pickup for the 50 states. Packages to Alaska, Hawaii, US territories, and APO, FPO, or DPO addresses can take longer. Expedited orders ship on a faster carrier service shown at checkout.
Delivery estimates are the carrier's, not a guarantee, and they start when the carrier scans the package, not when the order is placed.
Rates
Standard shipping is tiered by the weight of your package. Expedited shipping is a flat rate no matter the size of the order. You always see the exact charge at checkout before you pay.
| Method | When it applies | Rate |
|---|---|---|
| Standard | Package up to 1 pound | $5.95 |
| Standard | 2 to 3 pounds | $8.95 |
| Standard | 4 pounds and up | $12.95 |
| Standard | Merchandise of $100 or more, after discounts | Free |
| Expedited | Any order, any weight | $18.95 |
Tracking
You get a shipping confirmation email with a tracking number as soon as the label is scanned into the carrier network. Tracking can take up to 24 hours to start showing movement. If it has been longer than that, email {{SUPPORT_EMAIL}} with your order number.
If we cannot ship on time
We only advertise delivery windows we have a reasonable basis to meet. If we cannot ship within the time stated at checkout, or within 30 days where no time was stated, we will notify you of the delay, give you a revised shipping date, and give you the option to cancel for a full refund. If you cancel, or if we cannot provide a revised date, we refund without you having to ask. Refunds to a credit or debit card are issued within seven business days of the cancellation. This is how we comply with the FTC Mail, Internet, or Telephone Order Merchandise Rule.
Address accuracy
We ship to the address you enter at checkout. Check it before you submit. If a package is returned to us as undeliverable because of an incorrect or incomplete address, we will reship it once you cover the second shipping charge, or refund the merchandise minus the original shipping cost.
Lost, stolen, and damaged packages
If tracking shows delivered and the package is not there, check with your household and neighbors first, then wait 24 hours, since carriers sometimes scan early. If it still has not turned up, email {{SUPPORT_EMAIL}} within {{LOST_PACKAGE_WINDOW_DAYS}} days of the delivery scan and we will file a claim with the carrier and work it out with you.
If a package arrives damaged, send a photo of the box and the contents within 7 days of delivery.
Questions about a shipment go to {{SUPPORT_EMAIL}}, or reach us through the contact page. Include your order number and we can skip a round of back and forth.